Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

Please view our Full "return policy" page  before filling out a return request above.


 Items sent back to us without first requesting a return will not be accepted.

1.) Provide your information above (Email and order #) then select the items you wish to receive store credit for. Once completed, you will receive an email saying we've received Your request.

2.) Once we receive your request, you will get a second email stating if your request has been approved or denied (Denied request may include non returnable items) If request is approved,we will provide you our return address and you may proceed to mail your package back to us. 

 3.) Once your package arrives; It will be inspected thoroughly for original condition. (If item(s) do not meet our return policies, it will be sent back to you.) If return policies are met, a third emai will be sent stating your return has been received. 

4.) Finally, we will process your return within 1-14 business daysand store credit will be provided to you of the purchased price of the item(s). Once you receive your store credit, you may proceed with your new order. 




Please be informed that Pristiny Coututre does not provide return shipping labels. It is up to you as the customer to pay return fees. Thank you so much for understanding! If you have additional questions or concerns, please email us at